Job Description

Company Description : (MALIN+GOETZ) is a fast-growing, 19-year-old, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 20+ flagship apothecaries in NYC, LA, London, and Hong Kong; along with an expanding presence online through Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford, and Sephora; and amenity partners that include 5* hotels, spas, and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Summary : We are hiring for our new shop locations: Silver Lake and Abbot Kinney ! The Shop Manager is responsible for overseeing the day-to-day operations of the assigned store while maintaining focus on store sales goals. In addition to providing in-store customer sales support, the Shop Manager will be responsible for store inventory, budgeting, perform stock counts, and store-specific marketing, and building the store’s client base, as well as choreographing the daily activities of a team of retail specialists. They have an entrepreneurial ownership of their store and make choices which benefit the store in a successful direction.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales + Customer Service

• Motivate and support the sales staff to help the store achieve sales goals.
• Reinforce store protocol with emphasis on customer service
• Report observations on in-store trends, business opportunities, customer profile, and training opportunities for the store team; develop opinions on how best to drive the business forward

People

• Network to build bench strength with 2-3 future candidates.
• Ensure open positions are filled in a timely manner
• Maintain low turnover by creating a culture that encompasses our company values

Marketing

• Cultivate relationships within the neighborhood for cross-promotional, marketing, and potential amenity opportunities
• Review & execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions

Inventory

• Ensure availability of merchandise, inventories to support sales goals
• Ensure that inventory is accurate at all times and controls are in place to properly capture all inventory moves
• Perform inventory counts to coordinate orders for stock with office in a responsible and timely manner, this includes third party items, brands

Operations

• Set weekly schedule for three to five (3-5) store specialists
• Ensure entire store is clean, shop ready and at open for business at the appropriate time
• Protect employees and customers by providing a safe and clean environment
• Manage the cash register bank to assure proper mix of cash and change
• Manage weekly bank deposits and transportation of cash from register to safe to deposit
• Communicate in a timely manner with Market Manager when issues arise which may hamper store operations

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Managing People - Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Strong experience and aptitude with Point-of-Sale (POS) computer systems
• Minimum 4 years of management experience in a retail environment required, preferably in the beauty industry
• Bachelor’s degree preferred but not required
• Must have flexibility to work a retail schedule including evenings, weekends, and holidays
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Language Ability:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

MS Office

Supervisory Responsibilities : Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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