Job Description

Job Description

Job Description

At Sentido, we believe every patient deserves compassionate, reliable care - and that starts with our team. As a Patient Care Coordinator, you'll play a vital role in supporting patients through their treatment journey, ensuring their needs are met with empathy and precision. You won't just be processing paperwork - you'll be a trusted point of contact for patients, families, and providers, helping to create a real impact in people's lives every day. If you thrive in a fast-paced environment, enjoy problem-solving, and want to grow your career in healthcare with a supportive team, we'd love to have you join us.

Why Sentido Health?

We value our employees and offer a competitive benefits package that includes:

• 80 to 160 hours of PTO, based on tenure.
• Quarterly bonuses based on company performance.
• 401K Plan 100% matching at 4%, with a half match at 5%-6%
• Comprehensive medical, dental, vision, life, accidental, and GAP insurance.
• Free gym membership for full-time employees, or a stipend of $25 if the gym we provide membership is not geographically available in your area.
• Telehealth services.
• Internal growth and developmental opportunities.
  

Salary Grade/Level/Family/Range
Entry Level - $18 - $22/hr + Monthly Bonus Opportunities up to $500

Reports To
Operations Supervisor

Date
9/18/2025

Summary

The Patient Care Coordinator is the point of contact to ensure patients' needs are met. The PCC coordinates patients' treatment plans and follow up, order changes, and renewals.

Essential Functions

• Determines insurance eligibility and coverage for a variety of plans and patient-specific situations
• Submits authorization requests to insurance in an accurate and timely manner
• Communicates with patients and families to assess supply needs
• Screens/rescreens patients for nutrition risk per established criteria
• Documents data collection results and makes appropriate referrals to the Dietitian as per
• Communicates effectively with physicians and dietitians regarding patient needs and required documentation
• Works directly with staff, patients, insurance companies and referral sources to ensure the best possible outcomes for our patients
• Documents communication and action plans thoroughly
• Troubleshoots product sourcing issues if applicable
• Special Projects as assigned
• Process customer orders, requests and information updates into a patient order management system
• Performs order changes and renewals

Preferred Education and Experience

• Associate degree or equivalent experience
• Able to work in fast-paced, self-directed environment
• PC literate – Ability to use Excel, Word, PowerPoint & nutrition software - Brightree experience a plus

Supervisory Responsibility

None.

Work Environment & Physical Demands

In Office - 3300 Providence Drive, Suite B04, Anchorage, AK 99508. This role is in a professional office setting with moderate noise level. The position requires regular use of standard office equipment such as computers, phones, photocopiers, filling cabinets, and fax machines. The work environment is fast-paced and may involve frequent interruptions, shifting priorities, and regular interaction with patients, families, referral sources, and clinical staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

The position is primarily sedentary and requires the ability to sit for extended periods of time while performing computer-based tasks and telephone communications. The role involved frequent use of hands and fingers to operate computer keyboard, mouse, and other office equipment. The employee must be able to effectively communicate verbally and in writing. Occasional standing, walking, reaching, and light lifting (up to 10 pounds) may be required.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 AM to 5 PM AKST and on-call.

Travel

None.

Statements

Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.

Job Tags

Full time, Work at office, Local area, Monday to Friday, Shift work,

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