Job Description

JOB TITLE: Mobile Device Analyst JOB LOCATION: Boston MA WAGE RANGE*: $40-$42 JOB NUMBER: 25-03428 REQUIRED EXPERIENCE:Proven experience in managing and supporting a large fleet of mobile devices in an enterprise environment. Proficiency in using the Telecommunication Enterprise Portal for device ordering, reports, and account management. Strong knowledge of various wireless plans and data management best practices. Hands-on experience with a Mobile Device Management (MDM) platform, with a strong preference for Intune. Experience with a helpdesk ticketing system, such as ServiceNow, is essential. Familiarity with both Android and iOS operating systems. Excellent communication skills, with the ability to provide clear and patient support to end-users. Strong organizational skills and attention to detail. JOB DESCRIPTION Job Summary The Contract Mobile Device Analyst will assist with the day-to-day management, ordering, and support of MBTA's mobile devices. This role will work with the current mobile team to ensure mobile assets, including smartphones, tablets, and B-to-B SIMs, are properly provisioned, tracked, and maintained to support enterprise operations. Key Duties and Responsibilities Device Management and Provisioning:Manage the end-to-end mobile device lifecycle, including ordering, activation, configuration, deployment, and decommissioning of smartphones, tablets, (Android and iOS), MIFI devices and Machine to machine services. Inventory and Asset Tracking:Receive and inventory all Mobile orders Maintain accurate and up-to-date inventory records of all mobile devices and associated assets. Assist with audit to reconcile physical inventory with digital records. User Support and Helpdesk Operations:Provide support for mobile device-related questions, issues, including connectivity problems, application support, device set up support, and device troubleshooting. Utilize a helpdesk ticketing system (e.g., ServiceNow) to log, track, and resolve user support requests efficiently. Vendor and Portal Management:Work within the Telecommunication Enterprise Portal to place orders, manage accounts, and troubleshoot billing or service issues. Manage device and policy configurations using a Mobile Device Management (MDM) platform, such as Intune. Collaborate with vendors to ensure service delivery and resolve escalations. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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