Job Description

NOW HIRING! Crisis Line Counselors for crisis line / managed care organization located in Arizona / across the US. Must have Behavioral Health License!

Can live anywhere in the US. Work from home.

Position Summary

• Ideal candidate would have crisis work in their background, behavioral health agencies who have handled crisis calls,
• High volume, high demand position, difficult callers due to mental health sx and dx. 24/7 call center, ability to multi task, communicate effectively is required. Position can be stressful due to nature of calls. Similar to a 911 operations.

Pay Rate: $32 to $35 per hour depending on shift / experience

Schedules available are the following (four 10 hour shifts) (THIS IS IN ARIZONA TIME SO YOU WOULD CONVERT TO YOUR TIME ZONE)
1. Thursday thru Saturday 530am-330pm, Sunday 6am-4pm
2. Tuesday 6am-4pm, Thursday, Friday, and Saturday 10am-8pm

Must have one of the following licenses: Licensed Professional Counselor LPC; Licensed Clinical Social Worker LCSW; Licensed Marriage and Family Therapist LMFT; Licensed Psychologist; Licensed Independent Substance Abuse Counselor LiSAC, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor LASAC; Licensed Masters Social Worker LMSW

Summary

• 100% on the phone – inbound and outbound calls
• Inbound - Someone calls about the person and this worker provides a safety plan for that individual
• Outbound calls are for people who have already called into the crisis line and check in on them
• Performance – more around quality not time, how are you accessing the person, are you following procedure, are you documenting well
• Ideal candidate would have crisis work in their background, behavioral health agencies who have handled crisis calls,
• 24/7 call center, constant communication is needed

Duties

• Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls.
• Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.
• Answer incoming telephone calls and triage behavioral health need
• Document calls and actions using standard computer software application
• Provide resource and education to non-licensed behavioral health staff
• Schedule and make follow up calls to provide care facilitation
• Promote recovery concepts and inspire hope
• Work with other internal and external agency personnel to meet callers' needs
• Provide professional assessments, interventions within scope of relevant licensure
• Provide information and behavioral health education to callers.

Education/Experience:

• Bachelor’s degree or equivalent experience. Master's degree preferred.
• 5-7 years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area.
• Strong computer skills required, including experience with Microsoft office and/or data entry systems.
• Must possess and demonstrate strong abilities in data entry, typing, call documentation and customer service skills including active listening.

Must have one of the following licenses: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker;

Behavioral Health Professional, BH, Licensed Clinical Social Worker, LCSW, Licensed Marital Family Therapist, LMFT, Licensed Professional Counselor, LPC, Behavioral Health Crisis, crisis assessments, intake, patient intake, recovery, patient education, community resources, discharge planning, therapy, Behavioral Health Education, Psychology, Psychologist, Substance Abuse, Social Worker, Counselor case manager, case management, care manager, care management, nurse case manager, telephonic case manager, in office case manager, home health, community resources, patient education, discharge planning, medical management, assessments, authorizations, risk management, quality care, clinical care, acute care, chronic care, managed care, insurance, OASIS, medical care, cost containment, treatment plans, budget management, utilization review, utilization management, crisis intervention , utilization management, crisis intervention

Job Tags

Hourly pay, Self employment, Work at office, Immediate start, Shift work, Weekend work,

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