Job Description

MSR Brand Ambassador

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. Responsibilities include:

• Greeting all members and guests with a focus on member engagement and retention.
• Driving brand awareness, lead generation, and membership sales prior to the opening, promoting and selling retail, personal training, and tanning products after opening.
• Promoting membership privileges including tanning, group fitness, small group training, and childcare in person and through social media in various ways.
• Ability to consistently hit lead generation and sales performance KPIs as an individual and collectively as a team.
• Checking in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answering inbound phone calls and making outbound calls in a courteous, helpful, professional manner.
• Maintaining a professional and courteous disposition while promoting the Crunch brand to local businesses and in the community.
• Being an expert in all club facilities, services, programs, and schedules/hours of operation.
• Creating community excitement for fitness and well-being.
• Performing opening and closing checklist and shift duties as assigned.

Requirements include:

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Reliable transportation.

Physical requirements include:

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Compensation: $12.00 - $15.00 per hour.

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

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