Bilingual Customer Service Specialist Job at Robert Half, San Diego, CA

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  • Robert Half
  • San Diego, CA

Job Description

Job Description

Job Description

A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.

Key Responsibilities:

  • Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.
  • Listen to callers’ needs and connect them with appropriate services and resources.
  • Accurately document all interactions and case details in the CRM system.
  • Follow up on inquiries and ensure resolution in a timely manner.
  • Maintain a positive and empathetic attitude while handling challenging situations.

Qualifications:

  • Fluent in Spanish and English (verbal) – required.
  • Minimum 1 year of customer service or call center experience.
  • Comfortable handling high-volume inbound calls.
  • Strong data entry and documentation skills using CRM systems.
  • Excellent communication, active listening, and problem-solving abilities.
  • Passion for helping people and supporting the local community.

Schedule & Pay:

  • Full-time, onsite in Kearny Mesa, with the option to move to a hybrid schedule after approximately 6 months.
  • Contract-to-hire opportunity with potential for long-term growth.

Job Tags

Full time, Contract work, Local area,

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