Bartender
Q Casino + Resort
1 Positions
ID: 244365
Posted On 11/06/2025
Job Overview
Job Details
Job Location
The Key Hotel - Dubuque, IA
Position Type
Full Time
Salary Range
$10.00 - $10.00 Hourly
Job Shift
Swing
Job Category
Restaurant - Food Service
Q Casino + Resort
The Key Hotel – A Tapestry Collection by Hilton Hotels
Hilton Garden Inn Dubuque
BARTENDER
BASIC FUNCTION
Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars. This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to provide high-level hospitality in a fast-paced environment.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Front of House Manager / Beverage Manager / Supervisor
Supervises: N/A
POSITIONS AVAILABLE
1 Full Time
1 Part Time
SPECIFIC DUTIES AND RESPONSIBILITIES
Set up beverage area according to service standards.
Ensure all glassware, silverware and dishware are clean polished and properly placed.
Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
Verify identification and ensure guests meet age requirements for alcohol service.
Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
Accurately enter orders into the POS system.
Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
Monitor bar, anticipating guest’s needs and proactively offering assistance.
Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
Maintain cleanliness and organization of beverage areas before, during, and after service.
Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
Adhere to all health, safety, and sanitation regulations.
Follow proper procedures for handling and disposing of food waste.
Assist in post-shift breakdown and reset of beverage and service areas.
EDUCATION, TRAINING AND EXPERIENCE
Formal education is not required.
Relevant food and beverage experience preferred.
STANDARDS OF PERFORMANCE
Maintain a professional appearance and demeanor at all times.
Deliver prompt, courteous, and attentive service.
Exhibit strong teamwork and collaboration with colleagues and management.
Adherent to company policies and standard service procedures.
Demonstrate strong time management and multitasking skills.
Prepare cocktails and beverages according to standardized recipes and presentation standards.
Ensure accuracy in food and beverage delivery.
Execute the established sequence of service consistently in all guest interactions.
Utilize suggestive selling to enhance guest experience and maximize revenue.
Process guest payments following cash-handling and credit card security procedures.
Demonstrate effective service recovery techniques when resolving guest issues.
Escalate guest issues appropriately when needed to ensure satisfaction.
Uphold high standards of cleanliness and organization in the dining room.
Respond quickly and effectively to guest inquiries and concerns.
Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.
MENTAL AND PHYSICAL REQUIREMENTS
Ability to work in a fast-paced, high-pressure environment.
Strong problem-solving skills and ability to adapt to changing situations.
Excellent communication and interpersonal skills.
Ability to stand and walk for extended periods.
Must be able to lift and carry up to 50 lbs.
Ability to bend, stoop, and reach frequently.
Flexibility to work evenings, weekends, and holidays as required by business levels.
WORKING ENVIRONMENT AND CONDITIONS
Primarily indoors, may support occasional outside events.
Exposure to varying temperatures, and moderate-to-high noise levels.
High guest interaction requiring excellent customer service skills.
Fast-paced and physically demanding work environment.
EQUIPMENT AND TOOLS
General office equipment including, but not limited to:
Cocktail tools, shakers, strainers, jiggers.
Draft systems, soda guns, tap handles.
POS terminal and payment processing equipment.
Glassware, dish equipment, sanitation supplies.
Primary Contact
305175
Elizabeth Goedken
Human Resources Generalist, Human Resources
563-585-2955
Phone
Phone
Phone
563-582-0139
Fax
elizabethg@qcasinodbq.com
True
True
True
Job Details
Categories
Casino
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1202
Job REQ #
244365
# Positions
1
Start Date
20251106
End Date
20251216
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Q Casino + Resort
About the Company
Are you excited to be a part of a dynamic environment where entertainment thrives and innovation abounds? Join us at Q Casino + Resort and play a pivotal role in our exciting transformation!
Q Casino is undergoing a thrilling evolution, poised to become the ultimate destination for gaming, live performances, and culinary excellence. As a member of our team, you'll be at the forefront of our operations, ensuring the legacy of our roots while embracing the exciting changes ahead.
Working within a vibrant hub of entertainment and hospitality, you'll be part of a team dedicated to maintaining the integrity of our operations. Against the picturesque backdrop of the Mississippi River, you'll guide our functions through a period of significant growth and investment. With over $100 million earmarked for property enhancements , including a remodeled casino, a brand-new family entertainment zone, expanded banquet space, the luxurious Hilton Tapestry Hotel featuring a rooftop restaurant and bar, an outdoor amphitheater, alongside existing venues like ImOn Arena, Hilton Garden Inn, and Houlihan's Restaurant.
Your contribution will be instrumental in driving efficiencies and ensuring our continued success as a premier destination for locals and visitors alike. Join us in this electrifying realm of entertainment and take your career to new heights. Apply now to be a part of our team at Q Casino + Resort!
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